Return Policy

At Certified Mobility, our number one priority is helping you select the right equipment to best suit your medical needs. However, you may occasionally receive a product that doesn’t work for you. In that case, you may need to return an item, and our policy and procedures are as follows:

Most items are returnable for a full refund of the item price, as long as they are returned within 30 days of your receipt. As you might expect, they must have their original packaging and be unused. The exceptions to the above are that all cushions have a 15% restocking fee, all power chairs have a 10% restocking fee and ultra lightweight wheelchairs, sport wheelchairs and any custom-ordered item are non-returnable. These non-returnable products are custom-produced by the manufacturers and are unable to be returned. For any non-returnable items or items with re-stock fees you will be notified at the time you place your order.

To return an item, please call us at 1-800-815-1211 for a RA number. Include your order number, name, and the item number for the item you are returning. We will then contact you with a RA Number and shipping instructions for your return. We will also help you determine the best method for shipping your return. PLEASE DON’T SEND A PACKAGE BACK WITHOUT AN RA! To receive full credit, items must be shipped within 10 days from the day the RA Number and shipping information were provided.
If an order is cancelled once the item has shipped, our standard return policy applies. You will need to accept delivery of the item, obtain an RA Number and ship the item back. If delivery of an item is refused, the return shipping costs will be deducted from the issued credit. Second-Day and Next-Day shipping costs will not be credited if delivery of the item is refused.

Once the item is received we will credit your invoice for the purchase. If you paid by check, credit card or money order, we will issue a check within two weeks.
Of course, if any item is defective, or was damaged in shipping, please call us. We will arrange for the item to be returned, and you will be credited.